Our Customer Promise

We Promise To Deliver

  • Fastest Turnaround Time Enabling Faster Time to Hire
  • Best Candidate Experience Best Applicant Experience
  • Global Leadership on a Global Platform Largest Global Capabilities
  • Leadership in Technology & Innovation Leading Technology & Analytics

The Fastest Turnaround Time Drives Quick Time-To-Hire

  • 90% of screens delivered in 24 hours
  • Real-time results
  • Pro-active case management
  • Six Sigma plus strategic process automation for operational excellence
  • Fast fill in of missing information

An Effortless Candidate Experience Builds Trust And Loyalty

Profile Advantage

  • The best mobile experience, on smartphones or tablets
  • Candidates can start and finish “on-the-go” when most convenient for them
  • Designed for ease of use and speed of completing applications in minutes, not hours
  • “Anytime, Anywhere” status checks let candidates know what’s happening at every step

The Best Client Care Promotes Our Customers’ Success

  • Consultative, best practice account management and industry-leading customer care
  • Fast, accurate package setup and changes
  • Real-time visibility into case status
  • Simple, concise, accurate billing
  • System availability: >99.5%

Being A Great Partner Means Being The Easiest To Work With

  • Simple packages and pricing
  • Flexible configurations for large-scale clients
  • Short contracts that are easy to understand
  • Fast account setup and changes

As The Global Leader Offering The Only Truly International Solution, We Deliver Technology, Service, & Support Excellence

  • Seamless support through integrated global, national and local account management and customer care
  • International businesses supported by First Advantage subject matter experts, not subcontractors
  • Built-in global compliance combined with personal local expertise

Our Ground-Breaking Innovation Powers Industry-Leading Value For Our Customers

  • Enterprise Advantage is the most comprehensive, integrated platform in the screening industry
  • Insight Advantage offers multi-layered analytics and drives meaningful insights
  • Rich, robust APIs support fast, easy data access

Our Vision Statement

Deliver innovative solutions and insights that help our clients manage risk and hire the best talent.