We Promise to Deliver

Fastest Turnaround Time
Best Candidate Experience
Best Client Success Model
Easiest to Do Business With
Global Leadership on a Global Platform
Leadership in Technology & Innovation

The fastest turnaround time drives quick time-to-hire

• 90% of screens delivered in 24 hours
  • 90% of Biometrics results within 24 hours  
    of receipt from lab
  • 90% of Verifications in less than three days
• Six Sigma plus strategic process automation for operational excellence
• Fast fill in of missing information

An effortless candidate experience builds trust and loyalty

Profile Advantage

• The best mobile experience, on smartphones or tablets
• Candidates can start and finish “on-the-go” when most convenient for them
• Designed for ease of use and speed of completing applications in minutes, not hours
• “Anytime, Anywhere” status checks let candidates know what’s happening at every step

The best client care promotes our customers’ success 

• Consultative, best practice account management  
  and industry-leading customer care 
• Fast, accurate package setup and changes 
• Real-time visibility into case status 
• Simple, concise, accurate billing 
• System availability: >99.5%

Being a great partner means being the easiest to work with 

• Simple packages and pricing  
• Flexible configurations for large-scale clients 
• Short contracts that are easy to understand 
• Fast account setup and changes

As the global leader offering the only truly international solution, we deliver technology, service, & support excellence 

• Seamless support through integrated global, national and local account management and customer care 
• International businesses supported by First Advantage subject matter experts, not subcontractors 
• Built-in global compliance combined with personal local expertise

Our ground-breaking innovation powers industry-leading value for our customers 

• Enterprise Advantage is the most comprehensive, integrated platform in the screening industry  
• Insight Advantage offers multi-layered analytics  
  and drives meaningful insights  
• Case Management provides the industry’s easiest on-demand access to screening cases, workflows and results  
• Rich, robust APIs support fast, easy data access 
• Contractor Advantage helps ensure compliance consistency for screening contractors and vendors 
• The most extensive drug and fingerprint network helps ensure convenience for candidates and recruiters