• Customers
  • Candidates
  • Contact
  • Call +612.9017.4300

Why First Advantage

Our Customer Promise

Home > Why First Advantage Overview > Our Customer Promise

We Promise to Deliver

Fastest Turnaround Time Enabling Faster Time to Hire
Best Candidate Experience Best Applicant Experience
Global Leadership on a Global Platform Largest Global Capabilities
Leadership in Technology & Innovation Leading Technology & Analytics

The fastest turnaround time drives quick time-to-hire

  • 90% of screens delivered in 24 hours
  • Real-time results
  • Pro-active case management
  • Six Sigma plus strategic process automation for operational excellence
  • Fast fill in of missing information

An effortless candidate experience builds trust and loyalty

Profile Advantage

  • The best mobile experience, on smartphones or tablets
  • Candidates can start and finish “on-the-go” when most convenient for them
  • Designed for ease of use and speed of completing applications in minutes, not hours
  • “Anytime, Anywhere” status checks let candidates know what’s happening at every step

The best client care promotes our customers’ success 

  • Consultative, best practice account management  
    and industry-leading customer care 
  • Fast, accurate package setup and changes 
  • Real-time visibility into case status 
  • Simple, concise, accurate billing 
  • System availability: >99.5%

Being a great partner means being the easiest to work with 

  • Simple packages and pricing  
  • Flexible configurations for large-scale clients 
  • Short contracts that are easy to understand 
  • Fast account setup and changes

As the global leader offering the only truly international solution, we deliver technology, service, & support excellence 

  • Seamless support through integrated global, national and local account management and customer care 
  • International businesses supported by First Advantage subject matter experts, not subcontractors 
  • Built-in global compliance combined with personal local expertise

Our ground-breaking innovation powers industry-leading value for our customers 

  • Enterprise Advantage is the most comprehensive, integrated platform in the screening industry  
  • Insight Advantage offers multi-layered analytics  
    and drives meaningful insights  
  • Case Management provides the industry’s easiest on-demand access to screening cases, workflows and results  
  • Rich, robust APIs support fast, easy data access 
  • Contractor Advantage helps ensure compliance consistency for screening contractors and vendors 

Our Vision Statement


First Name is Required
Email is Required
Thank you for signing up! You will receive an email with further instruction. Your signup did not succeed. Please try again.