1. Job Details

Our company is the largest background screening company in Australia and forms part of a publicly-listed corporation providing over 9 million employment background screenings annually. We lead the industry in delivering screening solutions to global and local corporations, worldwide. Utilising integrated, Web-based tools for ordering and delivery, providing industry-specific screening solutions, we streamline the hiring process for employers.

We currently have a vacancy for an Operations Manager who will be accountable for delivering client-focused, streamlined and process-driven operations. Reporting to the Country lead and based in Sydney, the key duties of this role include:

• Manage the consistent quality, timeliness and efficiencies of Australia and New Zealand operations in all locations that support our clients - in line with agreed SLA's.
• Establish, maintain and update Standard Operating Procedures.
• Knowledge of relevant government and regulatory bodies.
• Ensure that operational training is carried out in a timely manner and recorded for audit and reference purposes.
• Liaise with clients regarding their operations and proactively review processes.
• Review, update and deliver SLA's and/or contracts to meet FADV and Client requirements as authorised by the Country lead.
• Manage Client Management teams to ensure production of Weekly/Monthly and Quarterly Turnaround Reports, delivery of all reports within timelines given to external customers and within quality standards
• Maintain confidentiality with regard to all candidate and customer information, as well as other professional and commercial issues
• Budget management, relating in particular to revenue, costs, productivity and people planning
• Conduct performance appraisals in a timely manner for all direct reports
• Be a positive, willing, contributing and adaptable member of the team at all times

To be considered for this opportunity, you must have several years' experience managing in a similar role. You must have a demonstrable record of achievement in the optimisation of these services from a performance, risk and value perspective as well as building and maintaining exceptional internal and external relationships.

Candidates must also be able to demonstrate the following competencies:

• Process driven with strong analytical and communication skills
• Organisational skills with the ability to prioritise, multi-task and meet deadlines.
• Attention to detail, ability to work autonomously and under pressure.
• Advanced Microsoft Office skills
• Absolute discretion and confidentiality.
• Relationship building skills
• Advanced written and oral skills
• A willingness to take responsibility & accountability and the spirit to serve

This is an exciting operational leadership role with prime responsibility and authority for the success of the Company. Expressions of interest should be directed to the HR Manager. Last date for receiving applications: 9 December 2009.

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