18 July 2010

fadv.com.au scheduled website maintenance

The First Advantage website will next undergo routine maintenance on the following dates:

28 June 2010

Criminal History request delays

The National Police Checking Service is currently experience a large volume of referrals. As a result, we are experiencing a delay in the return of cases subject to further investigation. NPCS has notified First Advantage that these delays will have an impact on some Criminal History requests.

First Advantage will continue to deliver the cases that are not subject to investigation within the regular, rapid turnaround time. NPCS is unable to provide an estimated turnaround time for investigations.

Please be assured that First Advantage is actively monitoring the situation with NPCS; however the priority is to achieve the accurate release of Criminal History Information.

NPCS is working on a number of strategies to help reduce the current delays and improve the turnaround times. They will continue to communicate with us when extended delays in are occurring.

First Advantage will provide updates as we receive information from NPCS.

5 March 2010

First Advantage Announces New Melbourne Office

First Advantage is delighted to announce that it will open a Melbourne office in June 2010. The new office is part of the company’s growth plans and reinforces the importance placed on the Australia market.

Guy Cary, Managing Director of First Advantage Australia and New Zealand, comments "We are delighted to be opening our office in Melbourne. The new office exemplifies First Advantage's continued success and reinforces our commitment to provide excellent customer service to our clients in Australia. The new office reflects our intention to provide local expertise to such a strategically important business region.

Cary further comments, “Melbourne is an area where very high concentrations of our existing clients are based and we will support them with dedicated local account management as well as an extensive operation. Research of our existing customers has shown organisations need a partner that understands their business and is able to respond quickly and proactively to their needs. Having a presence in Australia’s two biggest cities improves the flexibility of our approach”

The new office reflects the success that First Advantage continues to enjoy and its intention to provide sales, account and operational support to the growing number of partners and clients, in conjunction with First Advantage’s Head Office in Sydney.